Posted on 25/01/2017 by Lee Hiskett
Ask most people to describe the recruitment firm meaning and they will most likely give you a very subjective answer. If you have had some great experiences you will no doubt be singing the praises of your recruitment firm and vice versa if you have not been treated well.
But what's to stop a recruitment agency meaning well, but who does not treat you in a courteous professional manner? Or offer you a role but not tell you anything about it, expecting you to drop everything for an interview the next day?
A transparent approach, therefore is not only optional but I believe should be mandatory. With that I do say there are some caveats to my statement.
Many clients do not wish you to disclose the company name prior to initiating a search on their behalf so you naturally have to respect this. This is also a double edged sword as some unscrupulous agents call pretending to be a candidate in the hopes of nabbing a new client.
One of the biggest issues I have seen is keeping the candidate in the dark. If you have no news, tell them. If you are chasing the client, tell them. Whatever you do tell them but don’t fob them off. If you tell someone you are doing something do it!
Nothing will tarnish your reputation more than not following through as a recruiter. You candidates are your lifeblood and must be treated as such, the moment you begin to take them for granted you need to get out of recruitment asap.
Transparency goes hand in hand with honesty too. If your candidate lives too far away tell them they may be considered but the commute will hurt and they may need to relocate. If their CV is not up to scratch rather than fudge things, be open, tell them the weak point so they can address them. They will thank you in the long run as you will increase their chances of securing employment.
The same can be said for clients too, if they are asking for the next senior level role, wanting them to work 15hrs a day 6 days a week, live a mile away and only want to pay them £10k under the market rate, coach them to realign their offer to suit. Advise they will not get the quality they need rather than rushing out and then tossing them unsuitable candidates.
Again you will keep your client in the long run as you are transparent and will not offer a sub-par service. This tells them the work you do is high value and reliable and will save them money in the end.
For me there is only one recruitment firm meaning and that is a firm that will provide honesty, integrity and transparency to both candidates and clients.